Shipping and Delivery Policy
Shipping & Delivery
We are proud to offer Local shipping services that currently operate in over Kuwait worldwide.
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the Kuwait.
How do you ship packages?
Packages from our warehouse in Salmyia will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our Salmyia warehouse.
Do you ship worldwide?
Yes. We provide shipping to over Kuwait. However, there are some locations we are unable to ship to. If you happen to be located in one of those Location we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your Home.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
Al jahraa 1 Business Hour
Mubarak Elkbeer 1 Business Hour
Al Ahmadi 1 Business Hour
Al Farwanyia 1 Business Hour
Hawali 1 Business Hour
The Capital 1 Business Hour
*This doesn’t include our 20 Minutes processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 minutes, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business minutes for the tracking information to update on the system. If your order was placed more than 5 business minutes ago and there is still no information on your tracking number, please contact us at Narghilet.firstname.lastname@example.org.
Will my items be sent in one package?
Yes, items in the same purchase will be sent in One package, even if you’ve specified combined shipping.
If you have any other questions, please contact us at Narghilet.email@example.com and we will do our best to help you out.